Your insurance,
handled end to end.
We verify your coverage before you're tested, bill your insurer directly where your plan allows, and handle the claim paperwork — so the only thing you focus on is your health. No surprise invoices, no chasing approvals.
Direct billing — we invoice your insurer
If your plan is in our network, we verify eligibility, obtain any approval needed, and bill your insurance company directly. At the visit you pay only your co-pay or deductible — confirmed with you before a single sample is drawn.
Pay & reimburse — we prepare your claim
If your insurer isn't in our network, you settle the visit and we hand you a reimbursement-ready pack — itemized invoice, coded test list, and attested reports — formatted the way insurers expect, so your claim goes through the first time.
From insurance card to cleared claim —
without the runaround.
Share your details
Bring your Emirates ID and insurance card — or send photos ahead on WhatsApp when you book, and skip the front-desk wait entirely.
We verify your coverage
Our desk checks eligibility and benefits with your insurer, requests pre-approval if your plan needs it, and confirms your exact co-pay with you.
Get tested
Where coverage is approved we bill your insurer directly — you settle only your share at the counter, in clinic or at home.
We settle the claim
Claims go straight to your insurer through e-claims. Paying out of pocket instead? Your reimbursement pack is ready the same day.
Some plans require pre-approval for specific panels. When yours does, we request it on your behalf — most approvals come back within a few hours, and we'll message you the moment they do.
In network with the region's
leading insurers.
The original card — it's how your insurer verifies identity for e-claims.
Physical or digital — we just need the member number and network name.
Most insurers cover tests only when physician-requested. Our clinicians can issue one where appropriate.
Helpful for approvals on follow-up or monitoring tests — bring them if you have them.
The questions everyone asks.
We hold direct-billing agreements with most major UAE insurers and third-party administrators. Coverage depends on your specific plan and network tier, so the fastest way to be sure is to send us a photo of your card — we confirm within the hour.
Most plans cover lab tests only when a licensed physician requests them. If you don't have a referral, our clinicians can assess whether the test is medically indicated, or you can proceed as self-pay with transparent pricing shown upfront.
Routine panels usually don't need one. Some specialized or high-cost tests do — when yours does, we submit the request to your insurer on your behalf and only proceed once it's approved, so nothing lands on you unexpectedly.
For in-network plans, only your co-pay or deductible — the exact amount is confirmed with you during eligibility verification, before any sample is collected. There are no additional lab fees on top.
We tell you before testing, never after. You'll see the exact self-pay price and can decide to proceed, swap to a covered alternative where one exists, or skip it — no surprise invoices, ever.
The lab tests themselves are billed to your insurer as usual. Some plans also cover the home-collection service; where they don't, the visit fee is shown to you at booking so you know the full cost upfront.
Yes. If you paid out of pocket, we prepare a reimbursement-ready pack — itemized invoice with standard billing codes, the physician's request, and attested reports — and our desk can help you fill in your insurer's claim form.
Bring it to our insurance desk. Rejections are often a coding or documentation issue we can correct and resubmit. We'll review the insurer's reason, fix what's on our side, and tell you plainly if the plan genuinely excludes the test.